Terms and Conditions
By using the Site in any manner, including but not limited to visiting or browsing the Site, you (the "user" or "you") agree to be bound by this Agreement, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. This Agreement applies to all users of the Site, including without limitation users who are vendors, customers, merchants, contributors of content, information and other materials or services on the Site.
Membership Eligibility and Registration
Hastakruti's services are available only to, and may only be used by, individuals who are 18 years and older who can form legally binding contracts under applicable law. You represent and warrant that you are at least 18 years old and that all registration information you submit is accurate and truthful. Hastakruti may, in its sole discretion, refuse to offer access to or use of the Site to any person or entity and change its eligibility criteria at any time. This provision is void where prohibited by law and the right to access the Site is revoked in such jurisdictions. Individuals under the age of 18 must at all times use Hastakruti's services only in conjunction with and under the supervision of a parent or legal guardian who is at least 18 years of age. In these cases, the adult is the user and is responsible for any and all activities.
You must keep your account information up-to-date and accurate at all times, including a valid email address. You must use every effort to keep your password safe and should not disclose it to any other person. You shall not transfer or sell your User Name to any other person.
Hastakruti's services are not available to temporarily or indefinitely suspended Hastakruti members. Hastakruti reserves the right, in Hastakruti 's sole discretion, to cancel unconfirmed or inactive accounts. Hastakruti reserves the right to refuse service to anyone, for any reason, at any time.
By purchasing an item you agree to be bound by the conditions of sale included in the item's description provided that those conditions of sale are not in breach of this User Agreement or otherwise unlawful. Hastakruti is not responsible for the side effects one might endure by the use of the products sold at Hastakruti.
Cancellation by Hastakruti.com
Such situations are avoided but if raised please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.
Customer not available at time of delivery.
If the courier company has made 3 attempts to deliver your package and you were not available to accept/receive the package then the courier company will abandon or destroy the shipment at their destination. However we recommend you to contact the local courier office along with your tracking number for an alternate delivery instruction. Please be aware that once the courier company destroys or abandons your shipment, we will not be responsible for not fulfilling the order.
If you wish to avail refund in such a case, we will refund only after we receive the returned shipment package and subsequently a deduction of two way return shipping charges will be applied.
We have a customer friendly return policy. You will have to just write us on [email protected] within 24 hrs from time of delivery & return steps will given from our customer support executive.
1. Provide us with the tracking details of the product. Without this packages could get lost and replacement might be cancelled.
2. Mention the Company Name Hastakruti.com and Order Number on the return package.
Last date of return shipping: 7 days from date of delivery. We will not be able to accept returns if dispatched after 7 days from date of delivery.
Return Shipping Cost:
The cost of return shipping will not be covered by Hastakruti.com Please note that the below return policy is NOT applicable on orders that are custom made or custom stitched.
Options after Return:
You can choose to do one of the following
1. Request a replacement, either the same item or a different item from the website
2. Request a coupon code of same value for purchase later on the website. Using the coupon code, you can select anything on the website upto the returned value.
3. Request a refund. We will do a direct refund to the card through which payment was completed. In case the payment was done with cash, kindly provide us your bank account details.
It is of utmost importance that the items do not get damaged on their return shipping. For Jewellery, please use cotton, bubble wrap, paper or foam to do some kind of padding around the product. In case of international parcels, the package should be returned with signature requirement upon delivery. This is done to ensure that we receive the parcel correctly/safely.
Conditions of Return
Jewellery must not be used (other than for trial), altered, washed, soiled or damaged in any way. Return is acceptable only within 7 days from date of delivery. Original tags and packaging should be intact. For items that come in branded packaging, the box should be undamaged. Returns shipping cost will not be covered by hastakruti.com.
What we do about mispricings
Despite our best efforts, a small number of the many thousands of items in our catalogue are mispriced. However, we verify prices as part of our dispatch procedures. If an item's correct price is lower than our stated price, we charge the lower amount and send you the item. If a product's correct price is higher than our stated price, we will cancel your order and notify you of that cancellation.
Cancellation of Fraudulent/Loss to business Orders
To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, hastakruti.com reserves the right to cancel all past, pending and future orders without any liability. hastakruti.com also reserves the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on website and stock unavailability. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your card has been charged, the said amount will be reversed to your Card Account. Any promotional voucher used for the cancelled orders may not be refunded.
The customer may be considered fraudulent if any of the following scenarios are met:
Customer doesn't reply to the payment verification mail sent by Hastakruti
Customer fails to produce adequate documents during the payment details verification
Misuse of another customer's phone/email
Customer uses invalid email and phone no.
Overuse of a voucher code
Customer returns the wrong product
Customer refuses to pay for an order
Customer is involved in the snatch and run for any order.
We try our best to delivery 100% good quality products, but unfortunately it may happen sometimes product is delivered damaged. In such case we required a photo to be sent to us within 48hrs from the time of delivery. Without photos sent in given time we will not be able to process replacement. In case of products not available return Upon receiving the photo, our team will review the damage. If the damage is approved and a complaint is registered, we request you to kindly send the product back to us. If a replacement is in stock with us, we will reship the same to you. In case it is not available, you can request for a refund or a coupon for future purchases. But the final decision is will be taken by Mirraw.com about refund. Investigation may take 3-4 days for international deliveries.
Color & Description Disclaimer
The details of the products or product specifications (for instance weight, color, handwork details, size, etc.) quoted with the product displays are only approximate values. While every endeavor has been made to accurately reproduce colors, there may be minor variations in color of the actual product, weather differences in display output due to lighting and digital photography and color settings and capabilities of monitors. A customer must place an order keeping in mind this minor variation in color as seen on a computer screen against the actual color of the outfit received. Hastakruti.com firmly believes that all the customers who order online are aware that colors seen on a monitor will be slightly different as compared to the actual accessories ordered. It is practically impossible for Hastakruti.com’s Designers to replicate the same colors on an outfit as seen on your monitor. A variation in the shade selected by you is considered as a normal practice as these products have a tendency to reflect different shades of a color under different light and weather, type of camera used for photography or type and settings on the computer monitor. We wish to clarify and ascertain that every customer who orders any outfit from Hastakruti.com is aware of this genuine problem.
Process for Pilferage Claim
If a customer raises a complaint for partial item/partial order through Customer Care
The customer is supposed to claim for pilferage within 48 hours of delivery failing which the claim will not be entertained
An Email will be sent to [email protected] seeking/providing following information:
Short description of the case (A few questions will be asked to help us understand the scenario)
The snapshots of the packet and other box (If any)(Try to cover the sides which look tampered/damaged as per the customer)
The refund for prepaid orders will be done after investigation which usually requires 3-4 business day. The process will include investigation with the concerned departments
The customer may not be liable for a refund if he/she falls in any of the scenarios stated below:
Customer fails to provide adequate information about the case
Customer fails to provide snapshots of the packet and box(if any)
Customer must not dispose the packaging for 3-4 days post delivery and wait for next details to be sent by customer support team.
Hastakruti reserves the sole right to accept or deny refunds and will act reasonably in the common interest of both parties involved. Purchases are only retractable in exceptional circumstances, such as when the seller materially changes the item's description after a purchase has been made, a clear typographical error is made, or there if a seller defaults in any way with the product listed or in the delivery of the same. In case of returns without delivery of product refund cannot be processed.
All activities of users while using hastakruti.com or any service provided by Hastakruti shall be in accordance with legal regulations. Content provided by users on Hastakruti.com shall not infringe legal regulations or these Terms & Conditions. Your information and your activities must not:
be false, inaccurate or misleading;
be offensive or menacing, abusive, defamatory;
be in breach of any applicable laws or regulations (including, but not limited to, laws governing export control, consumer protection, unfair competition, anti- discrimination, false advertising);
copy, reproduce, modify, create derivative works from, distribute or publicly display any content (except for your information) from Hastakruti.com without the prior expressed written permission of Hastakruti and the appropriate third party, as applicable.
link directly or indirectly to or include descriptions of goods or services that are prohibited under these Terms & Conditions;
Violate this Agreement or any other Hastakruti policy or guidelines, or any applicable law, statute, ordinance or regulation.
contain any computer viruses, macro viruses, trojan horses, worms or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer or to surreptitiously intercept, access without authority or expropriate any system, data or personal information;
cause the Site to be interrupted, damaged, rendered less efficient or such that the effectiveness or functionality of Hastakruti.com is in any way impaired
not use any robot, spider, scraper or other automated means to access the Site for any purpose without our express written permission
be defamatory, trade libelous, unlawfully threatening, unlawfully harassing, impersonate or intimidate any person (including Hastakruti staff or other users), or falsely state or otherwise misrepresent your affiliation with any person, through for example, the use of similar email address, nicknames, or creation of false account(s) or any other method or device
Hastakruti reserves the right to cancel this User Agreement at any time and for any reason with a notice period of 7 days. Suspended users are not permitted to use Hastakruti.com and to create a new user account. You can cancel the User Agreement at any time in writing to Hastakruti, C/O Sangeeta Sahu, A-31 Kapilvastu, Anushaktinagar, Mumbai 400094 or to [email protected]
Liability & Warranty
IN NO EVENT SHALL HASTAKRUTI, AND (AS APPLICABLE) HASTAKRUTI'S SUBSIDIARIES, OFFICERS, DIRECTORS, OR EMPLOYEES BE LIABLE FOR ANY DAMAGES WHATSOEVER, WHETHER DIRECT, INDIRECT, GENERAL, SPECIAL, COMPENSATORY, CONSEQUENTIAL, AND/OR INCIDENTAL, ARISING OUT OF OR RELATING TO THE CONDUCT OF YOU OR ANYONE ELSE IN CONNECTION WITH THE USE OF THE SITE, HASTAKRUTI'S SERVICES, OR THIS AGREEMENT, INCLUDING WITHOUT LIMITATION, LOST PROFITS, BODILY INJURY, EMOTIONAL DISTRESS, OR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES. HASTAKRUTI'S LIABILITY, AND (AS APPLICABLE) THE LIABILITY OF HASTAKRUTI'S SUBSIDIARIES, OFFICERS, DIRECTORS, AND EMPLOYEES, TO YOU OR ANY THIRD PARTIES IN ANY CIRCUMSTANCE IS LIMITED TO THE GREATER OF (A) THE AMOUNT OF FEES YOU PAY TO HASTAKRUTI IN THE 12 MONTHS PRIOR TO THE ACTION GIVING RISE TO LIABILITY, AND (B) INR1000. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
Hastakruti does not guarantee continuous, uninterrupted access to the Site, and operation of the Site may be interfered with by numerous factors outside Hastakruti 's control.
Except as explicitly stated otherwise, any notices to Hastakruti shall be given by certified mail, postage prepaid and return receipt requested to Hastakruti, C/O Sangeeta Sahu, A-31 Kapilvastu, Anushaktinagar, Mumbai 400094, and any notices to you shall be given to you via the email address you provide to [email protected] during the registration process. In such case, notice shall be deemed given 3 days after the date of mailing. Notice shall be deemed given 24 hours after email is sent, unless the sending party is notified that the email address is invalid. Alternatively, we may give you notice by certified mail, postage prepaid and return receipt requested, to the address provided to Mirraw.com during the registration process. In such case, notice shall be deemed given 3 days after the date of mailing.